Customer Support Center for the Asia Pacific region in new set up
Diehl Aerospace, a unit of the first tier supplier Diehl Aerosystems, is establishing a fully owned subsidiary in Singapore, Diehl Aerospace Pte. Ltd., in a bid to support growing demand in the aerospace industry in the Asia Pacific (APAC) region. The Singaporean company will be set up in joint cooperation of both shareholders of its parent organizations, Diehl and Thales.
Diehl Aerosystems is a corporate division of Diehl Stiftung & Co. KG and covers all aerospace activities of the Diehl Group. With its business units Diehl Aerospace (a joint venture with Thales), Diehl Aircabin, Diehl Comfort Modules, Diehl Service Modules and AOA, Diehl Aerosystems is a leading systems supplier for avionics and cabin solutions. Diehl Aerosystems currently employs more than 4,800 staff. Amongst its customers are leading aircraft manufacturers (OEMs), such as Airbus (both fixed-wing aircraft and helicopters), Boeing, Bombardier and Embraer, as well as airlines and other operators of commercial and business aircraft.
This new company in Singapore will also be the base for a revamped Customer Support Center (CSC) for all Diehl Aerosystems requirements in the APAC region. The new CSC will further transfer Diehl expertise from Germany to Singapore, fuelling growth in APAC. By being closer to customers in the region, Diehl will be able to offer the best possible assistance in terms of technical support, spares, repairs, and related services.
Prior to this, Diehl Aerosystems had its existing customer support facility for the region sub-contracted to Satair Group. While this had always been a smooth running partnership, Diehl has chosen to secure a front-end presence in its own right by creating the new entity. The CSC, where Diehl’s long-standing partner Thales will also play a major operational role, will be up and running by the end of the year. Thales and Diehl are generally looking back at a close and successful partnership that is spanning several decades already, with the new CSC in Singapore adding a new chapter in the future.
Diehl Aerosystems is announcing the news at this year’s MRO Asia Pacific event, taking place at the Singapore Convention and Exhibition Centre on September 27-29, 2016. This will be its inaugural exhibition, inviting trade visitors to its booth 640.